Troubleshooting Remote Server Sync

There a several issues that can cause remote sync failures, such as:

• Authentication or firewall issues on the remote server
• Remote server issues
• Connection timeout
• Partial failure
• Invalid file or folder names
• Invalid file sizes
• The effect of Folder Settings on Remote Syncs
• Slow transfer times
• File or folder not found
• Open files and 3rd party file locks

When these issues occur, you may see effects such as some files successfully being transferred while others fail. We provide detailed error messages that should allow you to determine the cause of the failure.