Inbox Visitor Upload Receipts

Inboxes can be configured to send a receipt email to the uploaders. After your visitors upload files, they can receive an email that includes a listing of the files uploaded, any information they entered in the registration form, and the text of the clickwrap they agreed to, if applicable.

Enabling receipts for uploaders provides your contacts with a confirmation that their files were successfully received. This helps to foster trust between you and your contacts, as well as prevent wasted time that might be used manually verifying that files were received. We recommend enabling this feature with your Inboxes.

In order to enable automatic upload receipts, you must require registration for visitors to your Inbox. You can customize the registration form, but you must collect the visitor's email address in order for the platform to send the email.

Receipt emails for visitors are not delivered on the same schedule as notification emails for users. When an Inbox visitor finishes uploading and closes the page, an email acknowledgment is generated within 15 minutes. If the visitor leaves the window open after uploading files, the email receipt is generated roughly an hour after the uploads stop, or up to 15 minutes after they close the window, whichever comes first.

Each upload receipt email will list the names of the files that were uploaded to the inbox. In addition, any information collected for the registration will be listed in the email.

Receipt emails are sent with the same From and Reply-to addresses as other emails generated by Files.com. If you have not added custom SMTP settings, the From and Reply-to address will be "no-reply@files.com". If you have added custom SMTP settings, your supplied From and Reply-to addresses will be used.

Your site allows you to configure email notifications on any folder, including one used in an Inbox. Email notifications have 2 key differences from Inbox uploader receipts.

First, email notifications only report file activity that matches the notification settings, so they cannot include any information collected in registration forms. The other important difference is that email notifications can only be sent to user groups and user accounts in your site, so they will not be sent to the visitor uploading to your Inbox.

You can use both types of notifications at the same time - folder email notifications can alert your internal staff that new files are uploaded, while the upload receipts reassure your submitters that their files were received.