Installation

The Files.com desktop app offers seamless support for both Windows and Mac operating systems. Using desktop app, users can effortlessly upload, download, organize, and edit files directly from their native file browser such as Windows Explorer or MacOS Finder.

You can download the latest Windows desktop app from the desktop app's download page, or you can log in to your site and navigate to Client Apps -> Desktop to download the latest desktop app.

Follow these steps to install the Files.com Desktop App on Windows:

Double click the Files.com Installer file and select the Install button to begin installation. Select Yes when the system's confirmation dialog appears and continue with the installation. When installation is complete, select the Restart button to restart your computer.

After your computer has restarted, you will see the Files.com icon in your Windows system tray.

If you do not have administrator rights on your computer, you may need to ask your IT department for help.

The Files.com desktop app is also compatible with Windows Server, and can be installed by following the same steps that are outlined above for Windows. Note, however, that the app does not function as a headless application, and is not intended to be run as a service.

You can download the latest macOS desktop app from the desktop app's download page, or you can log in to your site and navigate to Client Apps -> Desktop to download the latest desktop app. Once the app is downloaded, unzip the archive, move the extracted .app file to your macOS Applications folder. Open the .app file from the Applications folder to launch the application.

Once the app is installed, enable the Files.com Finder Extension in System Preferences → Extensions → Finder by selecting the checkbox. This will enable Context Menu items for files selected on a mounted volume with options to Reload the folder listing and Copy URL & _Open URL_s of files. For macOS Ventura and later, the setting can be found in System Settings → Privacy & Security → Extensions → Added Extensions.

The Files.com desktop app can be automatically installed on a large group of users simultaneously by your IT administrators using SCCM (System Center Configuration Manager) or MDM (Mobile Device Management) tools such as Intune, Microsoft GPO, Munki, jamf, or others. Deploying the desktop app through these endpoint management tools can minimize user errors and support calls, while also eliminating extra steps for IT admins and end users, such as IT administrator having to log in as an administrator on each individual user's machine to install the desktop app. This method also helps in ensuring consistency across multiple systems. After installation, users will still need to log in to the Files.com desktop app to access and manage their content on their locally mounted volume.

For large-scale unattended deployments on Windows, our MSI (Microsoft Installer) installer allows you to silently deploy the Files.com Windows desktop app to a wide group of users within your organization instantly. This installer is compatible with provisioning tools like Microsoft Intune or GPO, enabling automatic, unattended installations on computers. The Files.com desktop app with MSI installer support, streamlines and simplifies the deployment process across different systems within any corporate environment. See Microsoft's documentation for more information about performing silent MSI installs.

DOWNLOAD FILES.COM DESKTOP APP MSI INSTALLER

If the deployment tool supports deployment on macOS computers, you can deploy the Mac Desktop app on macOS devices in a manner similar to how you deploy the Windows app. If your current deployment tool doesn't support MacOS deployments, you can try with tools like Munki or jamf. See Apple's documentation on how to deploy and manage software on MacOS computers.

In order to enable the Files.com context menu support in File Explorer, you must also install the applicable shell extension. You can download the latest 32-bit shell extension and 64-bit shell extension. These extensions are required only for MSI installations and are not necessary for .exe installations.

For single user installations, you can run the installer .exe and pass the /install /quiet /norestart flags, like this:

Files.com Installer-X.X.X.XXXXX.exe /install /quiet /norestart

Note that the functionality between the EXE and MSI installers is identical. However, they install the programs in different locations and support different configurations. EXE installers are primarily used for single-user installations, requiring administrator privileges on the machine for installation to proceed. In contrast, the MSI installer is designed for mass deployment by an administrator using third-party SCCM tools.

When conducting large-scale deployments using any deployment tool, efficiently passing configuration parameters (also referred to as a configuration profile or setup configuration) is crucial for ensuring a seamless and standardized setup across numerous systems. One of the most critical configuration parameters is disabling automatic updates on the end user's machines. To pass these configuration parameters, you first need to create a default.properties file on each end user's machine with one or more config parameters. On Windows, the default.properties file should be created at %APPDATA\com.files.desktop. On Mac, this file can be created at ~/Library/Group Containers/G69SCX94XU.com.files.desktop/Library/Application Support/com.files.desktop/. Below are the configuration parameters you can add to the default.properties file:

If you're on a Windows machine, use these steps to uninstall the app:

Click the Start button and enter "Files.com" in the search box (or right-click the Files.com application in the menu). Click Uninstall to uninstall the application.

If you're on a Mac, use these steps to uninstall the app:

Locate the Files.com app in the Finder. Most apps are in your Applications folder, which you can open by clicking Applications in the sidebar of any Finder window.

Drag the app to the Trash, or select the app and choose File -> Move to Trash. If you're asked for a user name and password, enter the name and password of an administrator account on your Mac. This is probably the name and password you use to log in to your Mac.

To delete the app, choose Finder -> Empty Trash.