Transmissions from My Trading Partner Have Stopped Working
If a previously working inbound transmission stops working then the cause could be:
| ISSUE | RESOLUTION STEPS |
|---|---|
| The trading partner has changed something on their side. | Contact the trading partner and find out what they changed. If they renewed, updated, or changed their AS2 certificates then ask them to send you their new public certificate. Re-import the new public certificate into the trading partner configuration. |
| You renewed, updated, or changed your AS2 certificates. | Make sure that you sent your trading partner your new public certificate. Contact the trading partner and verify that they are using your new public certificate for AS2 transmissions. |
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