Changing Your Subdomain

A common request we receive is to change one's SmartFile subdomain, such as when your organization's name has changed from when the site was originally provisioned. Because all legacy SmartFile sites will be upgraded to Files.com sites, we strongly prefer customers complete their migration prior to making changes to their subdomain. Changing your smartfile.com subdomain prior to your upgrade to Files.com will require the intervention of the Customer Support team, and it should only happen under extraordinary circumstances.

When a SmartFile site is upgraded to a Files.com site, the old smartfile.com site address will allow users to connect to the new Files.com site. For instance, if your site address is example.smartfile.com, then connecting to example.smartfile.com after the migration will behave the same as connecting directly to example.files.com. This works for web connections, FTP and SFTP.

The app.smartfile.com site cannot forward your connections to your new Files.com site, so users who attempt to log in at app.smartfile.com after the migration will receive an error.

After your SmartFile site has been fully upgraded to Files.com, it is straightforward to change the subdomain on Files.com, but your users must update their connection settings with the updated information.

If you change your Files.com site's custom subdomain after the migration, the original SmartFile site address will not forward to your new custom files.com subdomain. For example, if your original SmartFile address is example.smartfile.com, and you have updated your custom subdomain after migration to be newsite.files.com, then example.smartfile.com will not forward automatically to newsite.files.com.

The app.smartfile.com site cannot forward your connections to your new Files.com site, so users who attempt to log in at app.smartfile.com after the migration will receive an error.

Configuring a custom domain is the least disruptive way to change your site address. You can configure the custom domain in your SmartFile site prior to migration, or you can do it after migration.

When you customize your SmartFile site with a custom domain before upgrading to Files.com, the custom domain is automatically applied to your upgraded Files.com site as part of the migration process. As long as your users connect using the custom domain, migration will not cause any disruption.

Even if you don't configure a custom domain on SmartFile, you could choose to configure a custom domain for your Files.com site after migration. Because your custom subdomain continues to work independently of the custom domain, users can still connect to the original smartfile.com subdomain address. If you have counterparties who have trouble updating connection information, they can continue to connect to the original smartfile.com subdomain indefinitely (which will automatically forward to the files.com custom subdomain) and your other users can use your custom domain address.