How Syncs Work on Files.com

Remote Syncs are designed to be configurable, reliable, and as efficient as possible.

Files.com's Sync functionality runs in Jobs, which are scheduled on regular intervals, with a minimum interval length determined by your subscription plan. Syncs may be run every 15 minutes for customers on our Power plan, and every 1 to 5 minutes for customers on our Premier plan. You may also increase, but not decrease, these times.

You will find the option to increase the time between successive runs for a sync in the settings for that sync. You can increase the duration by adjusting the value in the "Synchronization interval (in minutes)" field.

When a Sync job runs, Files.com will list the relevant folders on both the source and destination of the sync and look for files that are missing or where the size is reported to be different on the source and destination. In these cases, Files.com will copy the file from the source to the destination. You can configure "push" or "pull" syncs to delete the file from the source after a successful sync.

Files may be transferred in any order, and parallelism is used where possible. To limit the maximum parallelism used by Files.com, you may set a setting on the Remote Server to define the maximum number of parallel connections. This is useful for avoiding errors caused by a remote server that has limitations on the number of concurrent connections that it can accept.

If you are concerned about precise timing, we recommend our Remote Server Mount feature instead, which provides a realtime view into the Remote Server via a Files.com folder.

With a Mount, files are only stored on the remote server and not in Files.com. All file operations such as upload, download, list, including those performed by an Automation, are passed through to the remote server in real time.